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All Preferred Engineering Products hardware systems are constructed using quality inspected materials. The components are designed specifically for the function(s) they are to perform. All moving parts of the hardware are warranted against defects in material and workmanship to the original owners for the life of the window. This warranty pertains only to the hardware and not the entire window. Preferred Engineering Products Ltd. agrees to repair or replace, free of charge, any part(s) of the hardware returned to the factory if found to be defective.

This limited warranty does not cover damage to the hardware caused by improper installation, abuse, alteration, improper maintenance, accident, negligence, or any other cause which is beyond the control of Preferred Engineering Products Ltd.

Preferred Engineering Products Ltd. does not cover the cost of labor removal or installation of any defective or replacement parts. Preferred Engineering Products Ltd. does not warranty any special modifications to the hardware above and beyond the standard components.

This warranty is offered in lieu of all other warranties, expressed or implied, and extends only to the original consumer purchaser. In no event shall Preferred Engineering Products Ltd. be liable for special, incidental, or consequential damages or for any delays in the performance of this warranty due to circumstances beyond the control of Preferred Engineering Products Ltd.

What To Do

If you feel that your Preferred Engineering Products Ltd. hardware is defective, contact the contractor or builder who installed the window, in order to arrange for inspection. If the contractor or builder believes the part to be defective, the component should be removed and shipped, postage paid, to the address below along with proof of the date of installation.

Preferred Engineering Products Ltd. will inspect the component and determine if the part is covered by this limited warranty. If covered, Preferred Engineering Products Ltd. will send a new replacement part to the purchaser within sixty (60) days of its receipt, freight collect.

Preferred Engineering Products Ltd.
350 Creditstone Road
Unit 204
Vaughan, ON L4K 3Z2

Preferred Engineering Toll Free: 1-800-387-5835